The access to the customer and tech support that a website hosting company provides can tell you a lot for the services that they provide as well. When you are allowed to use only e-mail messages and / or tickets, you have almost certainly come across a reseller not the actual website hosting provider. If this is the case, you will probably have to wait for a few days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may need to get in touch with the actual website hosting company for extra help. When the supplier offers several means of communication with quick response time which are available at any time, they're almost certainly the top provider, not just a reseller. Therefore you will benefit from timely assistance and top-notch support as they'll have instant access to the servers where your account is. No matter what the issue - technical or sales, it's always much better to have the option to get in touch with your web hosting company right away via your preferred method of communication.

24/7 Customer Support in Website Hosting

The customer and tech support services for all of our website hosting plans are round-the-clock, thus you can forget about waiting for a couple of days in order to receive assistance. If you are not our client yet, you can call us, chat with an agent or send an email message. In case you currently have an account, you're able to open a support ticket in addition to the other three methods of contact. You are able to choose the most appropriate way to contact us depending on what your location is or the hardware you're using. We can easily assist you for almost any webhosting-related question that you have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even then the max response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you are able to take full advantage of our 24/7 tech support services even on public holidays. All your web sites will be available at all times and so will we. With many different communication options, you'll be able to pick the best method to get in touch with us and find out about our solutions in case you do not have an account yet, or ask for support in case you're already among our customers. You're able to give us a call, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options come with a one-hour reply time warranty, even though it hardly ever takes more than 20 mins to receive assistance no matter the complexity of the issue. With our customer and technical support services, we are available for you every time you need us, not a few days afterwards.

24/7 Customer Support in VPS Servers

Using our VPS plans, you will not have to wait for more than an hour in order to receive help for any situation that you could have regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets that you open through your billing Control Panel or e-mail messages which you send to our tech support crew. We also have local phone numbers in a number of countries around the globe and a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the different means of communication, so regardless what your question or problem is, there will always be someone to assist you promptly. If you need help with third-party software, which you cannot set up or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive quick support in general, let alone if you operate an entire server, so each dedicated server that we offer features 24/7 support with 1-hour answer time guarantee regardless of the issue. This service is 100 % free for all of the difficulties with your server or the software that was installed by our administrators through the setup, so you're able to contact us as many times as you would like, even during holidays. You could either open a support ticket from the billing area or you can send an email, and the actual reply time for both rarely surpasses 30 minutes since we have administrators available 24 / 7. If you want general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you can use our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, which you're able to add to your server plan through the billing Control Panel.