A ticketing system is the most widespread medium of correspondence that hosting companies offer to their customers. It is typically part of the billing account and is the very best way to tackle a problem that takes a certain period of time to investigate or that has to be forwarded to a sysadmin. Thus, all replies contributed by either side will be kept in one place in the event that somebody else needs to work on the issue at hand and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which suggests that you will need to log in and out of no less than 2 accounts in order to accomplish a particular procedure or to contact the company’s tech support staff. In case you’d like to administer a handful of domain names and each one is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. Besides, it may take a substantial period of time for the hosting provider to process your ticket.

Integrated Ticketing System in Website Hosting

Our website hosting plans come bundled with an integrated support ticket system, which is part of our in-house built Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in one location – payments, web files, e-mails, support tickets, etc., avoiding the need to log in and out of different admin dashboards. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of mouse clicks without leaving your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of educative articles, which will supply you with additional info and which may help you fix any specific problem even before you actually open a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more efficient to manage everything from one place, which is why we have incorporated a ticketing system into the in-house built Hepsia Control Panel, which comes with every semi-dedicated server package. This will permit you to handle the correspondence with our help desk team together with your semi-dedicated account, which goes to say that you will not need to memorize one more log-on name for a different admin console. You will be able to post a new ticket or to track down the status of an old one with less than a few clicks of the mouse whilst you are browsing the content within your account. On top of that, you can search through older tickets using a smart search function or check applicable help articles, which contain solutions to common predicaments. The inbuilt trouble ticket system is monitored 24/7/365 with the maximum ticket response time being only 1 hour, so there’ll always be someone to help you out.