Integrated Ticketing System in Website Hosting
Our website hosting plans come bundled with an integrated support ticket system, which is part of our in-house built Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in one location – payments, web files, e-mails, support tickets, etc., avoiding the need to log in and out of different admin dashboards. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of mouse clicks without leaving your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of educative articles, which will supply you with additional info and which may help you fix any specific problem even before you actually open a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s more efficient to manage everything from one place, which is why we have incorporated a ticketing system into the in-house built Hepsia Control Panel, which comes with every semi-dedicated server package. This will permit you to handle the correspondence with our help desk team together with your semi-dedicated account, which goes to say that you will not need to memorize one more log-on name for a different admin console. You will be able to post a new ticket or to track down the status of an old one with less than a few clicks of the mouse whilst you are browsing the content within your account. On top of that, you can search through older tickets using a smart search function or check applicable help articles, which contain solutions to common predicaments. The inbuilt trouble ticket system is monitored 24/7/365 with the maximum ticket response time being only 1 hour, so there’ll always be someone to help you out.