One-Hour Response Guarantee in Website Hosting
If you are using any of our website hosting plans and you’ve got an inquiry or stumble upon a certain difficulty, you can touch base with us 24x7x365 by posting a technical support ticket or by writing an e-mail and we will make sure that you obtain a response in no more than 60 minutes. In case the issue can be solved, we’ll do it before we reply to you, whereas in case there’s something that you have to do on your end, we’ll provide you with all the needed information – what settings to check, what workable solutions to try out, and so on. Normally, you will obtain an answer within only half an hour, which implies that waiting for hours on end or even for more than a day to obtain help is something unthinkable. Our 1-hour response guarantee is valid for any query that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take full advantage of our extra-fast support services. You will receive an answer to any trouble ticket opened via the hosting Control Panel or email sent to our technical and customer support staff in no more than one hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes significantly less time to examine and eliminate a problem. We will provide you with more info in case the solution involves something that has to be done on your end. In case you touch base with us during weekends or official holidays, the response time will be the same and due to the fact that our support team is available to you 365 days a year, you’ll obtain swift assistance for virtually any technical, general or billing issue irrespective of the hour at which you contact us.