A 99.9% Server Uptime
We’ve set up our website hosting system using reliable hardware components and heavily tweaked software. Our administrators have installed a modified version of SELinux on our web hosting servers to ensure optimal protection and reliability. We have added a number of denial–of–service protection appliances coupled with very powerful firewall software to make sure our internal network is unassailable and secure.
Our website hosting plans packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on first–rate hardware delivered by Juniper. On top of that, on every router, we have placed a firewall with an advanced set of rules in an effort to sift out all questionable requests.
Thus, in all our datacenters – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your cash at stake, you cannot feel really secure. Because of this, with each of our cloud hosting plans we offer a 30–day money–back guarantee. If you don’t feel content with our web hosting service or in case you need to get a more robust web hosting solution, like a VPS plans or a dedicated web hosting plans – we will give you a full refund, without any obscure fees or reimbursement charges.
24/7 Technical Support
In case you manage a hosting company, your tech support engineers are of principal importance. For this reason, we’ve mindfully chosen a highly trained team of technical support engineers, each with lots of years of training behind his back. With their help, our company offers 24x7 support with all our hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All helpdesk tickets are answered within 1 hour and our average ticket response time is under 20 minutes!