Client Support Channels
A One–Hour Support Ticket Response Guarantee
We offer a 60–minute response guarantee for each ticket or email that you submit to the help desk support staff. We will rapidly respond to all typical inquiries and forward right away the issue to our system administrators in case further assistance is required. If you make use of our Managed Services package, we will execute any of the included tasks at a time that has been agreed upon earlier.
A Top–Quality Customer Care Service
- We’ll be online for you 24–7 to respond to any queries that you may have with regard to our Web Control Panel and any of the apps that we have installed for you on the server. If you also require support tackling server admin procedures, take a look at our Managed Services package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus troubleshooting and software installation procedures.
A User–Friendly Help Section
Every dedicated web hosting plan includes our free Web Control Panel, which features an in–depth knowledge base and a set of educational video tutorials. Whenever you require help working with the Web Control Panel, just press the Videos or Help buttons situated in the upper right corner.