1 hour ticket response
Fast assistance is our greatest concern and that is the reason why we have a team of professional technicians who are prepared to provide a prompt response to any question that you may possibly have. Simply submit your support ticket from the Web Control Panel and we will respond within one hour in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute client support ticket response time.
An Exceptional Client Support Service
Each member of our customer care staff has lots of years of experience in the website hosting plans field and almost all of them have worked for us for at least five years. They all are ready to respond to all your requests in the most competent way possible.
A User–Friendly Help Center Section
To help you find a quick hint on how you can use a specific feature, we have integrated a really user–friendly Help Center section in our Web Control Panel. You can browse through an enormous selection of web hosting account administration articles and website management articles, have a look at the F.A.Q. repository or check our step–by–step video tutorials.